Resident Information
Easy Login
Click the button above and sign in with your login details to access your portal. You can manage your account with a few clicks from there.
Renew Rent
Ready to renew your rent? Click the button above to log in to our portal and pay the rent.
Rental Search
Looking to rent a home? Click the button above to see all available listings.
New Tenant?
If this is your first time logging in to the portal, please contact us to request your access credentials.
Tenant Benefits
Our web portal gives you access to lots of features to make your time at any of our properties super convenient. From paying rent to submitting maintenance requests. You can check into your account from anywhere in the world and at any time.
Your portal page allows you to:
- View your rent status and renew your rent 24/7, using an ACH checking account transfer.
- View and pay other associated bills from anywhere in the world.
- Set up automatic payments.
- Review and download your rent payment history.
- Submit and track maintenance requests.
Our portal and all transactions carried on it are secured with the best encryption technology. You never have to worry about security risks.
Convenient Tenant Interface
Forgot that your rent is due… and you’re out of town or far away from your space? Your tenant portal has everything you need.
Make your payment securely on our online portal from anywhere and at any time.
And if you struggle to keep up with your payment dates or simply want to get a recurring expense off your to-do list, our app allows you to set automatic payments so you never miss a due date.
All You Need in One Place
Our portal gives you access to everything you need. No more calling in each time you want to request maintenance on the property, then calling back again to check its status. Or, searching the whole house for previous transactions.
The goal is to make your stay at any of our properties as comfy as possible. From within the portal, you can view and manage:
- Pay Rent
- Maintenance
- Application Requirements
- Move-In/Move Out
- Utilities
Lease Highlights
Have any questions regarding your lease terms? Our property management team is ever-ready to address all your questions. You can get the full lease document whenever you want from our online tenant portal. Here are some FAQs and answers you might find useful:
Paying Rent
- Rent for the property is due on the 1st and no later than the 3rd of each month.
- We prefer you log into your tenant portal and make payments there to keep track of everything.
- We allow a three-day grace period to make rent payments. However, a late fee will be charged on the 4th day of the month if no rent is paid by the end of the 3rd day of the month. The late fee is fixed at $100 for all properties and is added to the ledger.
- Failure to pay your rent by the end of the 4th day will prompt our property management team to post a three-day notice to renew the rent or quit the property. Delivering such notice will cost you $35 per occurrence – this amount is a fair estimate of the cost required to deliver the notice by our team due to the failure of paying your rent on time.
Early Termination
If you wish to terminate your lease agreement before the expiration date, please get in touch with our property management team to assist you with that. We have two options to deal with early termination of the lease agreement:
- Residents may vacate the property after paying the remainder of the lease term. In this scenario, there are no charges or fees assessed to the resident and no rent credit due back to the resident.
- Residents of the building may request the property management agency to find a new tenant for the soon-to-be-vacated property. Please keep the following in mind regarding this option:
- You must get in touch with the agency and request a new lessee be found for the property.
- You have to pay an upfront termination fee which is the equivalent of a month’s rent.
- All rent and utilities remain your responsibility until a new lessee is found.
- You cannot use your security deposit to cover the early termination fee or any rent due until a new lessee has been found.
General Responsibilities of Residents:
- Making simple repairs such as changing batteries, plunging the toilet, and changing light bulbs.
- Maintaining the clean and sanitary look of the property. This included preventing pests and insects from taking up residence in the house.
- Buying and changing the air filter roughly every 4 months. You can contact our office if you need assistance and we’ll coordinate a technician to conduct this service but as a resident charge.
- Abide by all laws, ordinances as well as any HOA rules and regulations. Any violation may result in a lease violation, fine, and non-renewal just cause.
- We do not permit painting the walls, ceilings, or otherwise modifying the appearance of the property. If you’re unsure and wish to find out if your intended changes are permitted, please contact our property management team in advance and we’ll seek approval depending on the nature of your request.
Right of Entry / Inspection
As the property management agency, Blue Bridge Management has the right to enter the property for the purpose of inspecting the state of the property. However, we will always deliver a notice at least 24 hours before entry (excluding emergencies or suspected abandonment of the property).
Tenants FAQ
How Do I log into my Tenant Portal?
Our online portal is a quick and easy way to renew rent and pay other charges online, view and print payment history, request maintenance on the property, and lots more.
Does my rent cover utilities? Am I responsible for turning on utilities?
We make utility information available for each property. The reason is that every property is slightly different, so there’s no single definitive answer.
However, you can see the utility information of each vacant property and which ones the resident would be responsible for. This info is also outlined in your lease agreement.
Utilities that are the responsibilities of the resident will have to be transferred and set up to start running on the day you move in. These utilities will remain deactivated until you set them up in advance.
How do I submit a work order for repairs on my rental home?
We encourage you to submit all maintenance requests through the online portal. This will help you (and us) keep track of all repairs done on the property.
If I decide not to rent the property or I am denied, do I get a refund of the application fee?
No. Once your application is processed, the fee is non-refundable.
What are the procedures for moving in?
We have provided guidelines on moving into your rented space. If you have additional questions, please send us an email at contact@bluebridgemanagement.com.
Is smoking allowed on the property?
No. smoking in our rentals or anywhere on the rental property is prohibited.
Where can I find Properties Available for Rent?
You can view available listings here.
We are located at 11 Whitsett St, Greenville, SC 29601 and we are open Monday-Friday, 8:30 am to 4:30 pm.
Where can I get a copy of my lease agreement?
Log in to your resident portal and click the “Current Lease” section on the home tab. You can view it online or download your lease agreement in PDF format.
Who is the water company, electrical provider, and gas provider?
Visit our utility guide for more info.
When do I receive a lease renewal notification?
We will notify you to renew your lease approximately 100 days from its expiration date. Our team will send you a reminder by email followed by a formal renewal offer. All renewals are for one-year terms.
Do you offer month-to-month options at renewal?
When you get the lease renewal offer, you make ask the property manager about the possibility of converting the lease agreement into a month-to-month. Note: our policy requires that we limit the month-to-month arrangement to just 6 months.
Is there a lease-renewal charge?
Yes. Annual lease renewal comes with a $50 fee. Month-to-month limited arrangements come with a $150 fee.
How do I add or remove a person on the lease agreement?
Email our property management team at contact@bluebridgemanagement.com with your request. Please note that amending the lease agreement attracts a one-time fee of $100.
Are pets allowed on the property?
Yes. Some of the properties we manage are pet-friendly which we always include in the property description. If you seek to add a pet to your family after moving into the apartment, please contact our property management team so we can request approval from the property owner. You are not allowed a pet unless there is an addendum signed to the lease agreement.
Yes. If a property is pet-friendly or the owner gives approval, we will send an addendum specifying the guidelines that come with adding a pet to the property. There’s also a one-time pet application fee of $200 and a $300 increase to the security deposit per pet.
How do I give notice to vacate and how many months’ notice do you require?
Our residents are required to provide a 60-day notice to vacate before the end of your lease agreement. You can send a written notice to our office location, 11 Whitsett St, Greenville, SC 29601. However, it’s faster to submit the notice online through the resident portal
Please see our detailed, move-out procedures page.
When will I receive a refund of my security deposit?
We return all security deposits 21 days from when you move out of the property. We send an email in advance about leaving your forwarding address.